City: Myrtle Beach
Wage per hour: $15.00
Hours per week: 40
Housing per week: $100
Tipped?: No
Overtime Available: Maybe

Position description: Guests Services are responsible for assisting with guest inquiries, providing help and information as needed. This position can be at a stationary booth or within a hotel, resort or park where you will be expected to accommodate guest requests as needed.

Additional Description: Completes the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate.
Makes appropriate selection of rooms based on guest needs.
Codes electronic keys.
Non-verbally confirms the room number and rate.
Promotes and administers Hilton Marketing Programs such as Hilton Honors, for arriving guests.
Ensures guest knows location of room, and arranges for team member to accompany guest to room.
Provides welcome packet containing room keys, tokens of our appreciation, gifts, etc. to guest.
Ensures rooms and services are correctly accounted for within guest statement.
Properly accounts for services provided by the hotel.
Assists guests with check out payments or charges.
Accepts and records vouchers, credit, traveler's checks, and other forms of payment.
Converts foreign currency at current posted rates.
Greets customers immediately with a friendly and sincere welcome. Uses a positive and clear speaking voice, listens to understands requests, responds with appropriate action and provide accurate information such on outlet hours, special VIP programs, events, etc.
Receives special requests from guests, and responds appropriately or forwards requests to appropriate team members for decisions and actions.
Promptly answers the telephone and email inquiries. Inputs messages into the computer and advises other team members of special guest needs. Retrieves messages and communicates the content to the guest. Retrieves mail, packages and facsimiles or other special items for customers as requested.
Fields guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listens and extends assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.
Remains calm and alert especially during emergency situations and heavy hotel activity. 

In the area: *Cheer on the Pelicans Baseball Team - Single A affiliate of the MLB Chicago Cubs *Check out the Brookgreen Gardens sculpture garden & wildlife preserve *Sing along with top country artists at the Summer Country Music Fest and so much more! >>> VisitMyrtleBeach.com